STRATEGIZER CONSULTING GROUP

Our Services In addition to certification, SIC-ZBGE offers a comprehensive suite of consulting services designed to enhance efficiency, streamline operations, and support organizations on their journey to zero bureaucracy. Our Core Services • Certification and Recognition Programs: Helping public entities achieve and sustain excellence in zero bureaucracy. • Lean Government Solutions: Implementing lean principles to reduce waste and boost productivity. • Value Analysis Workshops: Identifying cost-saving opportunities without compromising quality. • Six Sigma Training: Equipping teams with data-driven tools to improve processes and reduce variability. • Operating Model Design: Developing structures for agile and efficient service delivery. • Service Delivery Assessment & Improvement: Evaluating and optimizing both internal and external services.

Technology Report 2024 In 2024, the technology sector moved firmly into the AI phase of computing. Cloud service providers, enterprises, and technology vendors are spending more on AI than ever, and adoption rates are high. But skeptics are wary of AI’s return on investment. What explains the dissonance? Our work with clients suggests that AI, more than other technology disruptions, generates little value from deployment alone. Creating value with AI requires changes in the working processes of hundreds or thousands of employees. Companies need to conduct business diagnostics, redesign processes, set targets, and manage change as they deploy this technology. But early proof points from our client work are encouraging, showing that generative AI initiatives could be worth up to 20% of EBITDA. This year’s Bain Technology Report examines AI’s sweeping impact on industry structure, enterprise value, data centers, geopolitical trading blocs, software, services, business opportunities, and resource and talent. Mark Davis Strategizer Technology & Data practice BACK TO INSIGHTS 1/4

Generative AI’s Potential to Improve Customer Experience At a Glance Retail customers are optimistic about generative AI: Bain’s research finds that about half of those surveyed see great potential in these new tools. Customers value passive generative AI features such as summarizing reviews integrated into their journeys—sometimes even more than they value standalone generative AI features. Online shoppers understand the potential for personalization with generative AI, and they seem more willing to share personal data than they might in other contexts. In retail, generative AI can help deliver great customer service more efficiently, especially in parts of the journey that have proven more difficult to reach. In retail, as in other industries, generative AI promises to change the customer experience. Retailers are deploying AI-enhanced tools such as summaries of product reviews, chatbots, and shopping assistants in an effort to facilitate purchase decisions, reduce friction, and increase conversion. While businesses are experimenting and assessing the impact of generative AI tools in the shopping journey, customers are still getting used to the new interactions and features impacting their online shopping experience—and as with everything about generative AI, we are finding their perceptions to be both the same as and different from what we’ve known in the past. To help retailers think about deploying generative AI in a customer-centric way, Bain surveyed more than 700 online shoppers in the United States about their knowledge of and experience with generative AI. Awareness of these tools is low among customers: 71% said they were not aware of having used generative AI in their online shopping even though most had shopped recently with retailers where they were likely to have encountered them. But despite low awareness, customers are optimistic about the impact of generative AI, with roughly half seeing significant or transformative potential. In addition to the survey, we interviewed online shoppers and compared traditional and new shopping experiences with different types of generative AI, taking into consideration customers’ expectations about personalization. We then mapped their perceptions over the entire purchasing journey—from awareness to purchase and beyond. This research has allowed us to define five design principles that cumulatively suggest that the most effective early use cases for generative AI may lie in designing experiences that enhance and expand the current retail journey rather than serving as a standalone platform for engagement. 1/4 BACK TO INSIGHTS

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Strategizer International Center for Zero Bureaucracy and Government Efficiency (SIC-ZBGE) Welcome to the Strategizer International Center for Zero Bureaucracy and Government Efficiency (SIC-ZBGE) At SIC-ZBGE, we empower governments and organizations to achieve operational excellence by eliminating bureaucracy, streamlining processes, and transforming service delivery. With a strong foundation rooted in global best practices such as LEAN, Six Sigma, and Value Analysis, we help public sector entities unlock their full potential, ensuring more effective, efficient, and citizen-focused outcomes. Our Proven Expertise in Driving Efficiency At SIC-ZBGE, our work is built on decades of expertise in delivering transformation and efficiency for both public and private entities. Our Certification & Recognition Program As part of our mission to drive global government efficiency, SIC-ZBGE offers a prestigious Certification and Recognition Program to honor public sector entities that excel in eliminating bureaucracy. These certifications are benchmarks of excellence, signaling to stakeholders that your organization operates at the highest levels of efficiency and governance. Our Services In addition to certification, SIC-ZBGE offers a comprehensive suite of consulting services designed to enhance efficiency, streamline operations, and support organizations on their journey to zero bureaucracy. Transform Your Organization Today Achieving zero bureaucracy and government efficiency is not just a goal—it’s a responsibility. Let SIC-ZBGE guide you on this journey and help you achieve recognition as a global leader in governance excellence. Start your transformation today and join the ranks of government entities recognized for delivering bureaucracy-free, efficient, and innovative governance

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Innovation Strategy We continue to see accelerated need for transformational -change caused by digitalization, speed of business, industry 4.0. But before embarking on a new journey in hot pursuit of innovation, it is crucial to understand where you are now whilst building on your existing, unique capabilities, then figure out where you want to go strategically and how. This is exactly why we created the Innovation Audit. It is the starting point of this journey. Our offering Portfolio include: 1. INNOVATION MATURITY ASSESSMENT Our Innovation Maturity Assessment is specifically designed to give your organization an in-depth, detailed and objective view on your current innovation capabilities in relation to your strategic objectives. Innovation Maturity Assessment will give you the answers whilst laying the foundations for an innovation strategy sprint. Once completed, it will allow your organization to unlock profitable future growth opportunities with a clear plan of action. What to expect from Innovation Maturity Assessment? Benchmark your innovation capabilities Independent external viewpoint Evidence-based strategy inputs Existing innovation pipeline Phased out road-map for improvement 2. INNOVATION STRATEGY SPRINT 3. INNOVATION TRANSFORMATION 4. DESIGN SPRINT 5. INNOVATION ACCELERATOR (10X) 6. INNOVATION LABS 7. INNOVATION INCUBATOR PROGRAMS 1/3 BACK TO SERVICES CONTACT US

Corporate Strategy, Business Planning and Corporate Finance Building on more than two decades experience in Strategy Formulation and Execution, our team of experts assist companies in planning and implementing their corporate strategies to address the challenge of Planning-Execution Gap. We help them transform their business and improve their performance. Through unparalleled industry expertise, Strategizer’ consultants are committed to assisting their clients throughout major evolution. We provide them tailor-made solutions by evaluating strategic options, assessing risks and opportunities, analyzing the impacts of transformation, preparing corporate communication or leading change management programs. 1/3 Growth (Blue Ocean) strategy Strategizer helps its clients define and capture growth opportunities. Equipped with a sound understanding of the industry, our teams help clients determine what strategy to use, and to define and deploy the strategic approach. Strategizer helps its clients align short-term initiatives with long-term strategic goals and build the capabilities they need to implement their strategies. Merger and Acquisition Strategizer accompanies its clients abroad during the post merger-acquisition process. This includes defining new corporate and business strategies, proposing new organizational structures, ensuring functional and applicative convergence and facilitating stable change management. Strategizer intervenes as a support for its clients in the definition of value-creating action plans, from the design and definition of primary tasks until their execution on an operational level. Innovation Strategizer has developed a robust and organized market watch in order to capture the latest information regarding technologies, services, products and customer expectations for more environmentally-friendly companies. Strategizer intervenes in market research and competitive analysis through the use of benchmark analyses while also developing creative in-house concepts (R&D, marketing Strategies, Business Model Innovation…) that can potentially provide its customers with a competitive advantage. BACK TO SERVICES CONTACT US

Marketing and Customer Experience Our dedicated team in Strategizer assist organizations in the definition of marketing strategies and differentiated customer experiences, to adapt to constantly evolving customers expectations and to the digitalization of consumption habits. Strategizer help companies reinventing marketing, sales and customer service through “customer centric” view and to introduce innovating steps in customer journey in line with new behaviors. The final objective is to deliver simple, seamless and memorable experiences to the customers to gain their trust and delight. Our team can support your organization in the following : Customer centric strategies Innovative customer marketing programs Customer lifecycle personalization, marketing plans per customer segment Loyalty programs: new models of customer engagement, digitalization of loyalty programs Transforming customer journeys: B2B and B2C Models. Voice of the customer programs: customer observation and understanding, continuous improvement program for customer satisfaction improvement Smart and Digital marketing Define Customer Strategies In an ever-changing environment, the traditional strategies for customers retention are no longer sufficient. Strategizer support clients to design customer strategies that create imperatives around the following: Customer vision and positioning Employee experience Customer Journey Customer benefits, values and promise Surveys & Insights Management Our surveys and insights center help our clients identify current strengths and opportunities to improve; and provide a numerical baseline against which organizations can assess progress in building a sustainably successful organization. All of our surveys are administered on-line in a manner that protects the anonymity of survey respondents. Results are delivered to you either in a written report or in a presentation delivered by a member of our team. We can provide you with specific "data cuts' of results- e.g., by management level, department, location. Design Customer Marketing Programs Relationship marketing strategies focus on the lifetime relationship with each customer. We help companies build a consistent customer experience by getting their organizations aligned across all touch points. This marketing strategy should enable the company to reach the business objectives and the customers to receive value added information. BACK TO SERVICES CONTACT US 1/3

Organizational Design and Operating Models A well-designed operating model is the bridge that allows a company to turn its strategy into results. Bain Operating Model helps you clarify where and how critical work gets done in the organization in service of your overall strategy. Designing major organizational changes is a complex and high-stakes process. The general rule is that structure should follow strategy, but it is often challenging to ignore the people and personalities that you see on a daily basis. In Strategizer, we have developed a systematic and objective organizational design process that ensures our clients create powerful organizations that truly enable strategy execution. The best organization designs are co-created with key constituents and tested under operating environment pressures with real-life scenarios to validate the design and build alignment for effective implementation 1/3 Strategizer’s vast experience in the field of Organizational Design allows us to bring a deep business expertise in numerous sectors (energy, transportation, telecom, banking, insurance and others) alongside unique competences in mixed teams to conduct a joint work to help businesses Develop the optimal future Operating model and Organizational Design. BACK TO SERVICES CONTACT US

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Human Resources Human resources has been a core activity of Strategizer since the beginning. This practice gathers high-profile HR professionals together from both large organizations and consultancy. Our main goal is to assist our clients in the transformation of the HR department and/or HR functions through the following: Structuring of large transversal functions: career/mobility, recruitment, training Optimising efficiency of HR departments: organization, benchmarks, KPI, etc. Defining and optimizing business processes Supporting the transformation and ensuring peaceful and balanced employee relations Digitalizing HR services Defining and deploying work-life balance policies 1/3 The HR practice is relevant for all industries. Thanks to Strategizer business practices (public sector, energy, banking, insurance, transportation, retail, telecoms, etc.), our teams work together on complex assignments in order to provide a high quality of services. Work-Life Balance Providing employees with a healthy and supportive work environment benefits both the employees and the company. Assessing work conditions and implementing innovative work-life balance programs will develop employee commitment and aid the organization’s sustainable performance. HR Transformation Efficiency improvement is the key issue for any organization, and the HR function is no exception. Efficiency programs allow the HR department to rethink its processes and its service offer. The main objective is to improve the quality of service by reducing administrative tasks and deploying a talent management policy that delivers empowerment. Career Development To stay competitive in an ever-changing environment, the HR function must anticipate business needs in order to always have the right skills at the right place and at the right time. Implementing career and mobility policies and tools is the key to developing talent in alignment with business strategy. BACK TO SERVICES CONTACT US